Frequently Asked Questions

Why Functional Communications?

You've got questions, we've got answers.

Q: I thought Muzak just did business music. Shouldn't I work with a professional sound system designer?

Muzak is the world's leading provider of business music, and Functional Communications is the region's top commercial sound system designer. Muzak has designed, installed and maintained more sound systems than any company in the world.

Q: What happens if some of my audio video equipment stops working — can Functional Communications repair it?

Absolutely. In addition to expert design and installation, Functional Communications prides itself by offering a highly trained repair technician team. We can service your business any time, anywhere through our service network.

Q: Where are Functional Communications offices located? Will it take a long time to get someone out to my location to install or service my system?

Functional Communications operates three offices across NYS to support businesses in nearly every zip code. Best of all, we're on call 24/7 at your local office number and guarantee service within 48 hours. Few other commercial sound & video system providers can back up that promise! Find the local Functional Communications representative in your area.

Q: If I call for a system installation or service, who will come out to do it?

Functional guarantees you'll always work with a Functional employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the FCC support you count on will be available to you at every step of the way.

Q: I have multiple business locations that are spread out geographically. Can I get them all installed at the same time?

You bet. Because Functional Communications operates one of the state's largest service networks, we can complete installations in Rochester, Syracuse, and Albany — and everywhere in between, according to your schedule. Additionally, we work within the affiliate and corporate owned Muzak offices nationwide, enabling us to extend your audio and video image well beyond our backyard.

Q: My commercial space is under construction. Can Functional Communications work with my builder to fit in the sound system?

Yes, our expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space. We provide this expert consultation at no additional charge to you.